First to know
Whether it’s new products, limited editions, or new services, you will now be the first to know about all things IQOS.
IQOS Care Plus
IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.
IQOS Coach
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
IQOS International Assistance
Would you like help with your IQOS while travelling? Call our dedicated helpline for advice and assistance.
Accidental Coverage
IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.
Special offers
Make it yours! IQOS CARE PLUS gives you access to exclusive offers for the customization of your IQOS.
Rapid replacement
A quick replacement of your IQOS to ensure that you can always enjoy IQOS moments.
Frequently asked questions
General information and how to use IQOS (Welcome to IQOS)
Looking for some support?
Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.