Loading...
Skip to content
Health Canada warning: Vaping products contain nicotine, a highly addictive chemical.
﬋ login

Troubleshoot
your VEEV ONE

Solutions for the most common issues.

A grid of VEEV ONE devices

Can't find the solutions you're looking for? Try the VEEV ONE device diagnostic tool here

An electric purple VEEV ONE vape device

VEEV ONE is leaking e-liquid

Droplets of liquid that are visible on the mouthpiece of the device may occur during normal use. These droplets must be wiped off with a clean dry cloth before you use the device. Do not use this product if the device appears damaged, tampered with, broken, or leaking. In case of contact with leaking e-liquid from VEEV ONE, wash the affected area immediately with soap and water.

Spring Green VEEV ONE pod vape device

The LED lights on VEEV ONE keep blinking.

When lights are blinking, your device might be warning of an error.

  1. 1. Blinking red light
    Your pod might not be correctly inserted. Try re-inserting the pod or using a new one. If the light is still blinking, reset device.
  2. 2. Blinking white lights
    Your device might have been exposed to an operating temperature outside the recommended range. Give your device a few minutes to get back to the correct operating temperature.
  3. 3. Bottom light blinking 5 times
    Your device needs to be charged. For optimal charging performance, only use a manufacturer-approved Charging Cable supplied in the box and a certified AC Power Adaptor.
  4. 4. Top light blinking 5 times
    This might be caused by long puffing. Do not puff for more than five seconds, when a puff lasts for more than five seconds, the device will stop the delivery of aerosol.
  5. 5. Bottom light blinking 2 times
    This might be caused by long puffing. Do not puff for more than five seconds, when a puff lasts for more than five seconds, the device will stop the delivery of aerosol.
Spring Green VEEV ONE pod vape device

None of the lights on the device are illuminated.

When there are no lights, your VEEV ONE might need to be charged or you might need to reset it. To perform a reset, press and hold down the ON/OFF button for 10 seconds until status lights fade out. Reset will be confirmed when status lights fade in again and status lights blink white twice.

Got a question?
Find the answer in our FAQs.

See FAQs

This product is not risk free and is addictive. This product is intended for adult smokers only.

The solutions noted on this page are suggestions and do not guarantee fixes to all device issues.