First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.
IQOS ILUMA Support
Self-diagnose your IQOS ILUMA
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free so you can continue enjoying your IQOS.
Rapid replacement for your IQOS ILUMA
If you are entitled for a replacement, with our rapid replacement service, you won’t have to wait too long for a new device to arrive.
International assistance for your IQOS ILUMA
Get support on holiday or a business trip. We're only a call away.
Firmware upgrade for IQOS ILUMA
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.
Got a question?
Find the answer in our FAQs.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
-
Store locator
Find us using
our store locator -
Phone
Give us a call at
1-800-304-4033 -
Email
Email us at
info@iqos.ca -
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