First steps with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips.
IQOS ILUMA ONE Support
Self-diagnose your IQOS ILUMA ONE
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
Accidental Damage Coverage for your IQOS ILUMA ONE
If you accidentally damage your IQOS ILUMA ONE, we’ll replace it for free so you can continue enjoying your IQOS.
Rapid replacement for your IQOS ILUMA ONE
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive.
International assistance for your IQOS ILUMA ONE
Get support on holiday or a business trip. We're just a call away.
Firmware upgrade for your IQOS ILUMA ONE
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
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Want to chat?
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Store locator
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our store locator -
Phone
Give us a call at
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Email
Email us at
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