Yes, all VEEV device purchases in Canada from VEEV-vape.com, at our Q-Lab retail locations and at other authorized retailers enjoy 1 year of warranty coverage from the date of purchase.
What is covered: devices which are defective in terms of material or workmanship when used in accordance with their user guide and which are subject to a valid warranty claim.
All VEEV device purchases in Canada from VEEV-vape.com, at our Q-Lab retail locations and at other authorized retailers enjoy 1 year of warranty coverage from the date of purchase.
Care Plus is an extended service package offered to all customers to help enhance your VEEV experience. Benefits include accidental damage coverage, rapid replacement, international assistance, and VEEV Expert support. Enrollment is automatic once you register your VEEV device and applies for the full period of your device warranty (1 year). Terms and conditions apply. To learn more, click here .
Currently, Care Plus coverage cannot not be extended beyond 1 year of purchase for an existing device. To enjoy a new 1-year Care Plus term, you can purchase and register a new device.
By registering your device, you will enjoy Care Plus, an extensive service package offering you tailored support and coverage in addition to your warranty, such as accidental damage replacement and rapid replacement. To learn more about Care Plus, click here
"All devices purchased from VEEV-vape.com is automatically registered. If you purchased from an authorized retailer, you can easily register your device through the following ways:
Online: Log in to your account on VEEV-vape.com and navigate to your profile section. Under the 'My Devices' tab you can add a new device.
If you require assistance with device registration, please contact our Care Team through Live Chat or contact.ca@veev-vape.com."