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IQOS 3 DUO - FAQs

The new IQOS 3 DUO comes with the fastest and most powerful Holder within the IQOS family. Inspired by our customers, it has been designed around your needs to enjoy the IQOS moment your way:
- It enables two consecutive uses without Holder recharging
- Faster Holder charging allows you to focus on your enjoyment and not worry about recharge
- It hosts our IQOS ProtectPlus™ System for better protection and reliability
Press and release the Pocket Charger button. The Pocket Charger status light will turn ON for 3 seconds to indicate battery status:
4 LEDs = more than 75% charged.
1 LED = low charge. Need to charge.
It takes approximately 120 minutes to fully charge the IQOS 3 DUO Pocket Charger from an electrical outlet with an IQOS AC Power Adaptor and USB cable.
No, IQOS 2.4/ 2.4 PLUS is not compatible with IQOS 3/ 3 DUO.
If you insert a 2.4 PLUS Holder into the IQOS 3 DUO Pocket Charger, the Holder will not fit because of its different size.
If you accidentally insert the IQOS 3 DUO Holder in the IQOS 2.4 PLUS Pocket Charger, lights will start blinking but the Holder won’t charge.
Yes, you can. However, please be mindful that the IQOS 3 DUO USB cable hosts a USB-C port, which is different from that of IQOS 2.4 PLUS.
You can easily reset your IQOS 3 DUO device by pressing and holding the Pocket Charger Button for 10 seconds (until lights fade out), then releasing.
All Status Lights will turn OFF, blink three times, and progressively fade in to confirm the RESET.
Press and release the button of the Holder:
  • 2 lights – ready for two uses
  • 1 light – ready for one use
  • No light – Holder not charged
  • IQOS 3 DUO Holder vibrations are activated in the following situations:
    - At the start of a heating session (once you press the Holder Button to start) - one vibration
    - When the device is ready to be used – two vibrations
    - When the heating experience is nearly complete (30 seconds prior to the end of the tobacco session) - two vibrations
    IQOS ProtectPlus™ introduces a number of improved features related to design and technology to redefine the concept of protection and reliability of IQOS 3:
    - Robust outer shell improves shock resistance
    - New side door opening tested to guarantee reliable device performance
    - Improved battery life
    The brilliant colours of the limited edition IQOS 3 DUO Splash device are designed to welcome uniqueness.
    Yes, you can customize the IQOS 3 DUO Splash just like all other IQOS devices.

    There are 4 different colours of caps. Choose between Lively Yellow, Bold Blue, Harmonious Purple and Beaming Amber to customize your device.